Today, more and more businesses and professionals find themselves in a difficult situation: their IT provider has simply left them stranded. This unfortunate yet common occurrence has serious consequences for clients who are left without solutions, facing potentially critical technical issues.
📍 Projects Delivered… But No Follow-Up
We’ve heard countless stories:
- A WordPress e-commerce site goes live smoothly… but when the first bug or advanced optimization need arises, the provider is nowhere to be found.
- A Microsoft 365 solution is sold effortlessly… but when it comes to leveraging Power Apps or Power BI, silence.
- A well-structured IT maintenance contract… until a real problem occurs, and the provider becomes unreachable.
Even worse, some providers refuse to transfer software licenses they originally sold to their clients, leaving them locked out with no way to recover access.
🔎 Why Is This Happening?
Several factors contribute to this widespread issue:
- Lack of technical expertise – Some providers are great at selling and delivering basic solutions, but when advanced or specific needs arise, they are out of their depth.
- A “one-and-done” mentality – Deploying a solution and collecting payment is easy; providing quality ongoing support is another story.
- Complete disengagement after delivery – Once the project is completed, some providers prefer to avoid the complexities of post-delivery support and maintenance.
💪 A Different Approach at Ingenious Tech
At Ingenious Tech, we reject this opportunistic approach. We are committed to:
✅ Solving problems—no matter how complex.
✅ Finding solutions—even when things seem stuck.
✅ Respecting our commitments and our clients—never disappearing when challenges arise.
We believe that IT is an ever-evolving field, and a reliable provider should be able to support clients for the long term.
💡 Share Your Experience
Have you ever been abandoned by an IT provider? Was your project delivered without proper follow-up?
Share your experience in the comments, and let’s discuss possible solutions!